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Burrow

Support

Last updated: [DATE].

Write to us

Send an email to support@burrowfocus.app. We reply within [RESPONSE TIME], in French or English.

So that we can help, include the Burrow version, your iOS version, your iPhone model and what happened, step by step. Do not send a screenshot that shows private information. Your message is handled as described in the privacy policy.

Common problems

Burrow says it lost Screen Time access

Open Settings, Screen Time, and check that Burrow is among the allowed apps. Go back to Burrow and follow the prompts to reconnect Screen Time. If you removed access, your profiles are kept, but blocking stays off until access is restored.

An app is not blocked

Open the active profile and check that the app, its category or the website is listed. If you deleted and reinstalled an app, you sometimes need to pick it again in the picker.

The Live Activity or Dynamic Island does not appear

Check in Settings, Burrow, that Live Activities are turned on. The Live Activity starts from the app on your iPhone.

I do not get the end-of-phase notification

Check in Settings, Notifications, Burrow, that notifications are allowed and that the Focus you are in lets Burrow through.

Getting Pro back on a new iPhone

Sign in with the same Apple Account, open Burrow, then Settings, "Restore purchases".

Managing or cancelling my subscription

iPhone Settings, your name, Subscriptions, Burrow. Or, in Burrow, Settings then "Manage subscription". You keep Pro until the end of the paid period. The full conditions are in the terms of use.

Requesting a refund or withdrawing

In Burrow, Settings, "Request a refund". You can also go to reportaproblem.apple.com. Apple decides on refunds for App Store purchases. Write to us if you cannot find the steps: we will point you to the right place. See also Withdrawal and refunds.

Deleting my data

In Burrow, Settings, "Delete all my data". Deleting the app also erases its local data. From version 1.1, if you turned on iCloud, delete Burrow's data in Settings, your name, iCloud, Manage Account Storage. The publisher holds no copy of your data, so there is nothing to erase on its side except the emails you sent (write to us to have them deleted).

My purchase is waiting for approval

In a Family Sharing group, the organizer has to approve the purchase with Ask to Buy. Burrow unlocks Pro as soon as the approval arrives.